Responsible Gaming — Play Smart, Stay in Control

At fbaje, responsible gaming is not a policy footnote — it is a core part of how we operate. We believe that the vast majority of players who use fbaje enjoy it as a form of entertainment and maintain full control over their gambling activity. Our job is to make sure that the tools, information, and support needed to keep it that way are always accessible, always easy to use, and always effective.

We understand that for a small number of players, gambling can stop being fun and start becoming a problem. This can happen gradually, and players may not always recognise the warning signs early enough. That is why fbaje has built a suite of responsible gaming features directly into the platform — not hidden in a settings menu, but available and easy to request through our support team at any time. These tools include deposit limits, session time-outs, temporary account suspension, and permanent self-exclusion.

fbaje does not market gambling to vulnerable individuals. We do not target players who have requested self-exclusion or cooling-off periods with any promotional communications. We do not glamorise problem gambling, and we do not encourage players to chase losses or to gamble beyond their personal means. We take every responsible gaming request seriously and handle them with speed, care, and complete confidentiality.

Gambling — whether that is cricket betting on a BPL match, spinning reels in a slots game, or playing at a live casino table — is a form of paid entertainment. Like any form of entertainment, it has a cost. Over the long run, all casino games and betting markets are designed so that the house has a statistical edge. This does not mean you cannot win — many players do win, sometimes significantly — but it does mean that gambling should never be approached as a reliable source of income or as a strategy for solving financial problems.

The golden rule at fbaje is simple: only ever gamble with money you can afford to lose. Set a personal budget before you start playing — whether it is ৳500 or ৳5,000 — and treat it as the price of your entertainment, not as an investment you expect to recover. If you reach your budget, stop. Take a break, do something else, and come back another day when you are in the right mindset. Responsible gambling means making deliberate, informed choices about when to play and when to stop.

Self-exclusion is the most comprehensive responsible gaming measure available on fbaje. When you request a self-exclusion, you are asking fbaje to close your account for a defined period — at minimum six months — during which you cannot log in, deposit, bet, or withdraw. Any promotional messages associated with your account will also be stopped.

To request self-exclusion, contact our support team at [email protected] and clearly state that you want to self-exclude, along with the minimum exclusion period you are requesting. Our team will process your request within 24 hours and send you a confirmation. During the exclusion period, fbaje will not send you any marketing or promotional material. If you attempt to open a new account during an active self-exclusion period, that account will be closed as soon as it is identified.

At the end of a self-exclusion period, your account will not be automatically reactivated. You must contact the fbaje support team to request reactivation, and there will be a mandatory reflection period before reactivation is processed. This deliberate friction is designed to ensure that your decision to return to gambling is considered and intentional, not impulsive.